Online orders require full payment. In store or phone orders $100 and under require payment in full. unless you use Afterpay Orders over $100 require a minimum 50% deposit and balance due 1 week prior to delivery/pickup date.
We take pride in our desserts. All sales Arte final. Custom orders cancelled within the timeframe shall receive a credit which may be used towards a future purchase. The credit is good for 90 days. In the unlikely event you are unhappy with your order, please let contact us via phone or email within 24 hours and return the uneaten portion to us within 24 hours. Partial or full refunds are rendered on a case-by-case basis, however, please note we do not provide refunds for desserts prepared correctly but the flavor or texture did not meet a personal preference. Cake flavor and texture is subjective. We may consider a partial store credit. We are unable to provide refunds on most custom orders. Once the item is picked up and has exited the Cupcakery, it is considered accepted. Orders that are not picked up, shall nit be refunded.
We understand plans may change. Cancellations made less than 72 hours of delivery/pickup date are non-refundable. Cancellations made more than 72 hours in advance are assessed a 25% cancellation fee. Cancellations made in excess of 72 hours for orders over $200 have a 50% cancellation fee. Custom orders have a different cancellation policy with a minimum of 14 days.